1.Go to the Reset your password page. 2. Choose the reason you need your password reset, then click Next. 3. Enter the Microsoft account email address you're trying to recover. ... 4. Enter the characters you see on the screen, then click Next. 5.If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter the code on the next screen, you'll be able to make a new password.